First Mile · London, England
This is a live UK-based role at First Mile, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 24 September 2026. Listed as open until 24 October 2026.
First Mile is a leading UK sustainability services provider and certified B Corp, delivering waste management and recycling solutions to more than 40,000 business customers nationwide. Operating across retail, hospitality, commercial offices and mixed-use estates, the business combines technology-enabled services with established recycling infrastructure to drive high recycling rates, transparent reporting and measurable environmental impact. Backed by Warren Equity Partners, First Mile has ambitious plans for both organic and acquisitive growth and is actively pursuing opportunities to strengthen its market position through strategic acquisitions — including the recent addition of Greenzone Facilities Management to the Group. It's an exciting, fast-moving environment where our people play a central role in supporting growth, integration and delivering an exceptional service to our customers. About the Role As a Spare Operations Support Executive (OSE) – AM , you will play a key role in supporting the smooth running of First Mile’s daily collection and delivery operation. This is a flexible operational support role designed to provide additional resilience across the AM Operations team. When not providing rota cover, you will normally work Monday to Friday , supporting the wider operation and carrying out OSE responsibilities. When covering another OSE, you will temporarily move onto the relevant 4 days on / 2 days off rota for the duration of the cover. The role will also provide cover for the Senior Operations Supervisor from time to time. You will therefore need a strong understanding of the wider operation and be comfortable taking additional responsibility for overseeing the shift, supporting the team and making operational decisions when required. Requirements Key Responsibilities • Support the daily dispatch operation, ensuring drivers, vehicles, loaders and rounds are correctly allocated. • Monitor collection and delivery rounds throughout the shift and respond to operational issues as they arise. • Maintain accurate operational information in Salesforce and other operational systems. • Investigate and reallocate missed collections, urgent collections, extras and new service requirements. • Communicate regularly with drivers regarding routes, priority collections, access issues, vehicle changes and other operational requirements. • Monitor priority customers and collections to help ensure important services are completed. • Support daily planning and scheduling, including driver and loader allocation, absences and operational changes. • Work closely with Customer Service, Account Management, Transport and other departments to resolve service issues. • Record driver and collection issues clearly and accurately and ensure relevant information is communicated to the appropriate teams. • Support fleet management, including vehicle allocation, availability, defects and operational changes. • Maintain effective communication throughout the shif…
Listing tracked by Sponsorly AI from First Mile's own job posting. Apply directly with the employer — Sponsorly does not process applications.