WaterAid · London, England
This is a live UK-based role at WaterAid, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 5 October 2026. Listed as open until 4 November 2026.
Senior Data Operations Officer Contract type: 18 Month Contract – 35 hours per week Location: UK hybrid working – a minimum of 40% of working time is spent face‑to‑face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. Salary : £41,325 per year with excellent benefits Change starts with water. Change starts with you. Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future. About WaterAid We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. About the team The Data Operations Team sits within the wider Supporter Experience and Operations team, within the Mass Engagement Department at WaterAid. The team is responsible for enabling a high-quality supporter experience through best in class data operations, ensuring tasks are effectively managed across the team. This role handles the importing of supplier data, Direct Debit processing and Gift Aid claims, enabling WaterAid UK to maximise its fundraising potential, ensuring compliance with financial and data regulations and maintaining high data quality standards. About the role As our Senior Data Operations Officer , you will run accurate & efficient data imports and core income processes such as the Direct Debit & Gift Aid claims. You willwork closely with key stakeholders in Performance, Strategy and Insight, Finance and Mass Engagement to drive sustainable change. In this role, you will: Process the day-to-day data operations (including data imports, Direct Debit submissions, submitting Gift Aid claims to HMRC) within agreed SLAs. Identify areas for improvements and rapid problem fixing, particularly in relation to managing data rejects. Support system testing as superusers of the CRM & Integration Hub as new functionality is created and released. Report into the Data Operations Manager and work closely with the other Senior Data Operations Officer. Identify opportunities to improve efficiency and accuracy through automation, process improvements or system enhancements. Build strong operational relationships with key stakeholders in the Data Engineering, CRM and Finance teams, as well as with WaterAid’s third party agencies. Champion WaterAid’s commitment to equity, inclusion and safeguarding. To be successful, you will need: Excellent problem solving and communication skills. High attention to detail with ability to work methodically, ensuring minimal errors. Strong experience of using relational database packages. Experience of importing and managing large, com…
Listing tracked by Sponsorly AI from WaterAid's own job posting. Apply directly with the employer — Sponsorly does not process applications.