Sales Operations Manager

Relay Technologies Limited · London - On-site

This is a live UK-based role at Relay Technologies Limited, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 22 September 2026. Listed as open until 22 October 2026.

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About this role

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~160 people, around half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation ABOUT THE ROLE Relay sells through two core motions. The first is our new-business engine: a B2B enterprise sales motion winning large retailers and brands with significant parcel volumes — and, in time, extending down-market into Small medium enterprises (SME) as that segment opens up. The second is our field engine, which grows Relay's network of "Pitstops" — local shops and businesses that act as pick-up and drop-off points where consumers can collect parcels and return items. Both motions depend on the systems and processes this role will build and own: the account universe and TAM, lead scoring and prioritisation, outreach, CRM architecture, governance, and sales tooling. You'll be both architect and operator, and AI-native in how you work. You'll define what great looks like across the systems and processes underpinning both sales motions, then take ownership of making it happen. You’ll also be highly fluent in metrics — using dashboards and funnel data to identify where performance is breaking down, where opportunities are being lost, and where we can drive greater efficiency. WHAT YOU'LL DO - Build the new-business engine: own TAM, account scoring and weekly prioritisation, plus a top-of-funnel (enrichment, multi-threaded contacts, sequencing, signal-based triggers) that lets sales spend their time pitching, not hunting. - Own the CRM and deal desk: architect Pipedrive around the selling rhythm, govern deal terms, stages and approval gates from pitch to activation, and raise the quality and speed of pitches and proposals. - Scale the Pitstop engine: run the field team's scoring, territories, targets and dashboards, manage pricing levers and CPA, and keep lead-to-live data clean, pushing toward a self-running engine with algorithmic assignment, referrals and AI-handled inbound. - Automate relentlessly: own the tooling stack and build-vs-buy calls (defaulting to building), strip manual work out of the sales…

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Listing tracked by Sponsorly AI from Relay Technologies Limited's own job posting. Apply directly with the employer — Sponsorly does not process applications.