KnowBe4 · Sheffield, England, United Kingdom
This is a live UK-based role at KnowBe4, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 28 September 2026. Listed as open until 28 October 2026.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. To learn more about our team and office culture in England (UK), visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/york Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm LinkedIn : https://www.linkedin.com/company/knowbe4/life/uk/ The Core Support Technician (ECS Specialist) is the first line of contact for customer support, primarily responsible for resolving a wide range of product-related issues and inquiries primarily related to our Email and Collaboration Security (ECS) product lines. While the role maintains a dedicated focus on ECS, this position must also be able to support the broader KSAT support volume/queue as business needs require , ensuring timely coverage during periods of high demand or staffing gaps. This role focuses on providing excellent customer service, troubleshooting KnowBe4 products, and ensuring timely resolution of support tickets across both ECS and general KSAT queues as needed . The ideal candidate combines strong technical and time management skills with effective communication abilities to assist customers, collaborate with internal teams, and contribute to overall product improvement. Responsibilities: Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments Collaborate with Product team by providing customer feedback for product enhancement Troubleshoot mail flow logs, headers, and transport rules to diagnose and resolve complex issues related to the ECS product suite. Identify and speak to efficacy related issues and escalate as needed. Communicate directly with customers to gather details as needed to fully define issues or requests Identify, escalate and help resolve critical customer issues related to impacted mail flow. Work with CSM team to swiftly resolve customer issues Investigate and document technical issues Manage ticketing queue, ensuring timely resolution of reports and requests Apply troubleshooting skills to assist customers with product-related issues Conduct technical walkthroughs and webinars of KnowBe4's products Answer incoming calls from Technical Coordinators or customers directly to address customer questions and resolve product-related issues Minimum Qualifications: Familiarity with standard conce…
Listing tracked by Sponsorly AI from KnowBe4's own job posting. Apply directly with the employer — Sponsorly does not process applications.