Marshalls PLC · Mells, England
This is a live UK-based role at Marshalls PLC, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 30 September 2026. Listed as open until 30 October 2026.
Customer Fulfilment Advisor Mells 40 hrs (M-F) Flexible working 3 days in the office 2 days at home Competitive salary, bonus and benefits At Marshalls plc, we believe building tomorrow's world starts with what we can create together today. Since the 1890s, we've grown from a Yorkshire stone business into a leading UK manufacturer of building, roofing and landscaping solutions. Built on generations of expertise, we're known for quality, innovation and sustainability, helping our customers bring their vision to life and create places that work today and last for generations. Together, we're building tomorrow's world. Marshalls Civils & Drainage part of our building products division design, engineer and manufacture precast solutions that support critical infrastructure and civil engineering projects. Joining our team means being part of a business that thrives on solving complex challenges and delivering infrastructure with confidence at every stage. So, what’s the mission? In this role, you'll be the key link between our customers, sales teams, and logistics, ensuring seamless order processing and delivery. Your attention to detail and problem-solving skills will help keep everything running smoothly while driving continuous improvement. Order Management: Accurately input and manage orders, ensuring delivery timescales are met and any amendments are handled efficiently. Delivery Coordination: Work closely with Customer Fulfilment and Logistics teams to confirm and adjust load building for on-time, in-full (OTIF) delivery. Issue Resolution: Escalate on-site issues with customers or hauliers, minimising order disputes and ensuring smooth offloading at destinations. Logging customer complaints and coordinating a timely resolution for the customers. Cost Monitoring: Flag any additional costs related to order amendments to the internal sales team. Process Improvement: Identify and suggest enhancements to streamline order processing and delivery operations. Customer Support: Be the go-to person for delivery notifications, keeping all stakeholders informed and satisfied. Team Collaboration: Provide support and cover for colleagues as needed, ensuring top-notch service and efficiency. Ready to make a real impact? Join us and help shape a seamless, customer-focused order fulfilment experience! What are the mission-critical skills? Previous experience within a Sales Operations, Customer Service, Order Fulfilment, Aftercare, or similar customer-focused environment. Experience managing customer enquiries relating to delivery, product quality, aftercare, order fulfilment, and service resolution. Experience analysing customer feedback, complaints, and trends to identify improvement Proven ability to drive swift and effective resolution of customer queries, complaints, and escalations while maintaining a positive customer experience. Strong attention to detail and critical thinking skills, with the ability to identify root causes and implement appropriate solut…
Listing tracked by Sponsorly AI from Marshalls PLC's own job posting. Apply directly with the employer — Sponsorly does not process applications.