Mintel · London
This is a live UK-based role at Mintel, a UK Skilled Worker sponsor tracked by Sponsorly AI against the Home Office register. Posted 24 September 2026. Listed as open until 25 October 2026.
At Mintel, we help businesses understand people, markets, and what comes next. As a global market intelligence agency, our understanding of consumers, innovation, and global markets gives clients the clarity to act and the confidence to lead. With more than 50 years of expertise, we combine the real-world understanding of our experts with advanced technology to uncover patterns, anticipate change, and help organizations make smarter decisions. We are looking for a Commercial Change & Transformation Manager to help commercial teams understand, adopt and sustain new ways of working across priorities, operating models, processes, tools and behaviours. This role translates transformation priorities into clear communications, practical adoption activity and measurable interventions that improve execution and commercial effectiveness. Working closely with Commercial Leadership, Revenue Operations, Client Success and other functional leaders, you will balance change strategy with hands-on delivery. Your initial focus will be CRM transformation, ensuring changes are communicated clearly, adopted consistently and embedded within broader commercial ways of working. What You’ll Do: Change delivery and adoption planning Translate commercial transformation priorities into practical adoption plans, milestones and actions. Assess how change affects commercial processes, roles, behaviours, data standards, tools and ways of working, then convert those impacts into targeted support. Identify impacted audiences across functions, regions, user communities and connected support teams. Assess readiness and coordinate interventions such as manager briefings, user support, reinforcement activity and targeted follow-up. Define adoption objectives, success measures and priority actions that demonstrate value for commercial teams and the wider transformation agenda. Stakeholder engagement and leadership alignment Build trusted relationships with commercial leaders, Revenue Operations, functional stakeholders and programme teams. Establish and manage a representative network of commercial change champions across relevant teams and regions. Facilitate workshops, focus groups, listening sessions and feedback forums, turning insight into clear actions and follow-up. Identify concerns, resistance and adoption risks, and coordinate appropriate responses. Equip leaders and people managers to communicate, role-model and reinforce the change. Key deliverables: Commercial change and adoption plans, including change impact assessments and readiness interventions Stakeholder engagement plans, change champion governance and leadership briefing toolkits Commercial communications calendar, launch communications, FAQs, manager toolkits and a central information hub Adoption campaigns, post-launch reinforcement plans, feedback reports and adoption gap improvement plans Change and adoption dashboards, readiness reporting, risk analysis and continuous-improvement recommendations Integrat…
Listing tracked by Sponsorly AI from Mintel's own job posting. Apply directly with the employer — Sponsorly does not process applications.